Unit3RobotsTask makebreakfastironhisclothespreparehislunchboxdoallthehouseworkgoshoppingatthesupermarketpreparedinnertidyupafterdinner Questionnaire:YouridealrobotWhatdoyoulookforinarobot?Howlongdoyouexpectyourrobot’sbatteriestolast?2days1week2months2.Howlongdoyouthinkyourrobotshouldwork?8hoursaday12hoursaday24hoursaday3.Whatdoyouwantyourrobottohelpyouwith?homeworkcookingcleaning4.Howoftendoyouthinkyourrobotshouldbechecked?neverevery3monthsevery6monthsDiscusswithyourgroupmembersandcompleteit. Daniel’sidealrobotWhatdoyoulookforinarobot?Howlongdoyouexpectyourrobot’sbatteriestolast?2days1week2months2.Howlongdoyouthinkyourrobotshouldwork?8hoursaday12hoursaday24hoursaday3.Whatdoyouwantyourrobottohelpyouwith?homeworkcookingcleaning4.Howoftendoyouthinkyourrobotshouldbechecked?neverevery3monthsevery6monthsWhatisDaniel’sidealrobotlike?Daniel’srobot’sbatteriesshouldlast2months.Hisrobotshouldwork24hoursaday.Danielwantshisrobottohelphimwithhomework.Hethinkshisrobotshouldbecheckedevery6months. DearSir/Madam,RobotmodelnumberHUGO234BBTwoweeksago,Iboughtarobotfromyourshop.However,Iamnotsatisfiedwithitatall.Firstofall,Iamunhappywithitsbatteries.Theylastforoneweekatmost,soIhavetochangethemoften.Ithinktheyshouldlastforatleast____________.Ithinkarobotshouldwork______________,andIwantmyrobot_____________________.However,thisrobotisverylazy.Ineedtogiveitinstructionsallthetime.Otherwise,Ineedtodoeverythingmyself.2months24hoursadaytodohomeworkforme Thequalityofthisrobotisnotuptostandardeither.Agoodrobotshouldonlyneedchecking_____________.Myrobothasalreadystoppedworkingcompletely.Idonotknowwhatiswrongwithit.Iregrethavingboughtarobotlikethis.Iwouldliketogetmymoneyback.Yoursfaithfully,DanielChenevery6months nameofcustomerrobotmodelnumberwhendidhe/shebuybeunhappywithDanielChenHUGO123BBtwoweeksagobatteries,typeofwork,qualityTask1:Readthecomplaintletterquicklyandfillintheform. BeunhappywithDaniel’srobotDaniel’sidealrobotHowtodealwithitBatteryTypeofworkqualitylastforoneweekatmostlastforatleast2monthslazy,giveitinstructionsallthetimework24hoursaday,dohomeworkforhimnotuptostandard,hasstoppedworkingcompletelyneedcheckingevery6monthsregrethavingboughtit,wouldliketogethismoneybackTask2:Learnmoreabouttheletter DearSir/Madam,RobotmodelnumberHUGO234BBTwoweeksago,Iboughtarobotfromyourshop.However,Iamnotsatisfiedwithitatall.Firstofall,Iamunhappywithitsbatteries.Theylastforoneweekatmost,soIhavetochangethemoften.Ithinktheyshouldlastforatleast2months.Ithinkarobotshouldwork24hoursaday,andIwantmyrobottodohomeworkforme.However,thisrobotisverylazy.Ineedtogiveitinstructionsallthetime.Otherwise,Ineedtodoeverythingmyself.Thequalityofthisrobotisnotuptostandardeither.Agoodrobotshouldonlyneedcheckingevery6months.Myrobothasalreadystoppedworkingcompletely.Idonotknowwhatiswrongwithit.Iregrethavingboughtarobotlikethis.Iwouldliketogetmymoneyback.Yoursfaithfully,DanielChenwhatyouareunhappywith,whenyouboughtitandwhatyouthinkofittellthedifferencesbetweenyouridealrobotandtherealrobot,whyyouareunhappywithithowyouplantodealwithitTask3:Howtowriteacomplaintletter HowmanywaysdoesthemanageroftherobotshopoffertosolveDaniel’sproblems?TheycansendDanielanewrobot,orDanielcangethismoneyback.Two. DiscussionWhatshouldDanieldowiththeproblem?Danielshouldacceptanewrobotbecause....Danielshouldgethismoneybackbecause.... Wearesorrytohearthat....Weunderstandwhyyouaresoangry.Wehope....Pleaseletusknow....Welookforwardtohearingfromyousoon....Usefulexpressions AdviceWhenwereceiveacomplaintletter,weshouldsendareplyimmediately.2.Weshouldpayattentiontoourwordswhenweareexplainingsomething.3.Weshouldfindoutwaystodealwiththeproblems. Susan上周买了一台手机，型号NKZ03，但在使用中碰到了一些问题，她发现这台手机与店家所作的承诺不相符。请你以Susan的名义给店家写一封投诉信。要点包括：电池最多只能用一天；Susan认为应该至少能用两天。2.不能拍照和收发短信，不能上网搜索信息；商家承诺……3.手机质量达不到标准，手机系统经常出故障。4.Susan的要求……（自拟两点） Reviewdifferentwaystowriteacomplaintletterandareply.2.HelpthemanagerwriteareplytoSusan.
