云南省曲靖市2022高考英语（阅读理解）一轮训练题（2）及答案A“Gladtofindyousomerry,mygirls,”saidacheeryvoiceatthedoor,andactorsandaudienceturnedtowelcomeatall,motherlyladywitha“CanIhelpyou”lookaboutherwhichwastrulydelightful.Shewasnotelegantlydressed,butanoble-lookingwoman,andthegirlsthoughtthegraycloak（斗篷）andunfashionablebonnet（宽檐帽）coveredthemostsplendidmotherintheworld.“Well,dearies,howhaveyougotontoday?Therewassomuchtodo,gettingtheboxesreadytogotomorrow,thatIdidn’tcomehometodinner.Hasanyonecalled,Beth?Howisyourcold,Meg?Jo,youlooktiredtodeath.Comeandkissme,baby.”Whilemakingthesematernal（母性的）inquires,Mrs.Marchgotherwetthingsoff,herwarmslipperson,andsittingdownintheeasychair,drewAmytoherlap,preparingtoenjoythehappiesthourofherbusyday.Thegirlsflewabout,tryingtomakethingscomfortable,eachinherownway.Megarrangedtheteatable.Jobroughtwoodandsetchairs,dropping,over-turning,andclatteringeverythingshetouched.Bethtrotted(小跑)toandfrobetweenparlor(客厅)andkitchen,quietandbusy,whileAmygavedirectionstoeveryone,asshesatwithherhandsfolded.Astheygatheredaboutthetable,Mrs.Marchsaid,withaparticularlyhappyface,“I’vegotatreatforyouaftersupper.”Aquick,brightsmilewentroundlikeastreakofsunshine.Bethclappedherhands,regardlessofthebiscuitsheheld,andJotosseduphernapkin,crying,“Aletter!Aletter!ThreecheersforFather!”“Yes,anicelongletter.Heiswell,andthinksheshallgetthroughthecoldseasonbetterthanwefeared.HesendsallsortsoflovingwishesforChristmas,andanespecialmessagetoyougirls,”saidMrs.March,pattingherpocketasifshehadgotatreasurethere.“Hurryandgetdone!Don’tstoptoquirkyourlittlefingerandsimper(傻笑)overyourplate,Amy,”criedJo,chokingonherteaanddroppingherbread,butterside-7-\ndown,onthecarpetinherhastetogetatthetreat.Bethatenomore,butcrept(蹑手蹑足地走)awaytositinhershadowycornerandbrood(细想)overthedelighttocome,tilltheotherswereready.“IthinkitwassosplendidinFathertogoaschaplain（牧师）whenhewastoooldtobedrafted(被征入伍),andnotstrongenoughforasoldier,”saidMegwarmly.“Don’tIwishIcouldgoasadrummer?Oranurse,soIcouldbenearhimandhelphim.”exclaimedJo,withagroan“Itmustbeverydisagreeabletosleepinatent,andeatallsortsofbad-tastingthings,anddrinkoutofatinmug,”sighedAmy.“Whenwillhecomehome,Marmee?”askedBeth,withalittlequiverinhervoice.“Notformanymonths,dear,unlessheissick.Hewillstayanddohisworkfaithfullyaslongashecan,andwewon’taskforhimbackaminutesoonerthanhecanbespared.Nowcomeandheartheletter.”Theyalldrewtothefire,MotherinthebigchairwithBethatherfeet,MegandAmyperchedoneitherarmofthechair,andJoleaningontheback,wherenoonewouldseeanysignofemotionifthelettershouldhappentobetouching.Veryfewletterswerewritteninthosehardtimesthatwerenottouching,especiallythosewhichfatherssenthome.Inthisonelittlewassaidofthehardshipsendured,thedangersfaced,orthehomesicknessconquered.Itwasacheerful,hopefulletter,fulloflivelydescriptionsofcamplife,marches,andmilitarynews,andonlyattheenddidthewriter’sheartoverflowwithfatherlyloveandlongingforthelittlegirlsathome.10.Whatdidthegirlsdoaftertheirmotherarrivedhome?A.Theyaskedhertomakedinner.B.Theytoldherabouttheirday.C.Theygotboxesreadytogoforthenextday.D.Theytriedtomakehercomfortable.11.Thegirls’fatherhadnotbeendraftedbecausehe______________________.A.wastoooldB.hadbeeninjuredC.wasachaplainD.hadchildren12.Whatwasmostlikelykeepingthegirls’fatherawayfromhome?A.Astorm.B.Abattle.C.Asickness.D.Ajob.-7-\n13.WhydidJomostlikelysitwithherbacktowardeveryonewhilelisteningtotheletter?A.ToshowhersistersthatsheisangryB.SothatshecansitmorecomfortablyC.SothatshehasenoughlighttoreadD.Tohideherfeelingsfromhersisters14.Theletteriscomparedtoatreasuretoshow____________________________.A.thatmotherwasteasingthegirlsB.thevalueofthelettertothegirlsC.thatmotherhadmoneyinherpocketD.themother’sloveforthegirls15.Inparagraph3,theword“inquiries”means___________.A.scoldingB.questionsC.lessonsD.arrivals参考答案DABDBB********************************************************结束（2022·浙江卷）CInthemoreandmorecompetitiveserviceindustry,itisnolongerenoughtopromisecustomrrsatisfaction.Today,customer“delighi”iswhatcompaniesaretryingtoachieveinorordertokeepandincreasemarketshare.Itisacceptedinthemarketingindustry,andconfirmedbyanumberofresearches,thatcustomersreceivinggoodservicewillpromotebusinessbytellingupto12otherpeople:thosetreatedbadlywilltelltheirtalesofwoetoupto20people,80percentofpeoplewhofeeltheircomplaintsarehandledfairlywillstayloyalNewllengesforcustomercarehavecomewhenpeoplecanobtaingoodsandservicesthroughtelephonecallcentersandtheIntemet.Forexample,manycompaniesnowhavetoinvest(投资)alotofmoneyininformationtechnologyandstafftraininginordertocopewiththe“phonerage”—causedbydelaysinansweringcalls,beingcutoffinmid-conversationorleftwaitingforlongperiods.“Manypeopledonotliketalkingtomachines,”saysDr.StoreySeniorLecturer-7-\ninMarketngatCityUniversityBusinessSchool.“Banks,forexample,encouragestaffatcallcenterstousecustomerdatatoestablishinstantandgoodrelationshipwiththem.Theaimistomakethecustometfeeltheyknowyouandthatyoucantrest—thesortofcomfortablefeelingspeoplehaveduringface-to-facechatswiththeirlocalbranchmanager.”Recommendedwaysofcreatingcustomerdelightinclude:under-promisingandover-delivering(sayingthatarepairwillbecamedoutwithinfivehours,butgettingitdonewithintwo);replacingafaultyproductimmediately:throwinginagiftvoucher(购物礼卷)asanunexpected“thankyou”toregntlarcustomers;andalwaysreturningcalls,evenwhentheyarecomplaints.Aimingforcustomerdelightisallverywell,butifservicesdonotreachthehighlevelpromised,disappointmentorworsewillbetheresult.Thiscanbeeasedbyofferinganaplogyandanexplanationofwhytheservicedidnotmeetusualstandardswithempathy(forexample,“Iknowhowyoumustfeel”),andpossiblesolutions(replacement,compensationorwhateverfaimesssuggestsbestmeetsthecase).Airlinesfacesomeofthetourhestchallengesovercustomercare.Fiercecompetitionhasconvincedthemthatdelightingpassengersisanimportantmarketingtool,whilethereisgreatpotentialforcustomerangeroverdelayscausedbyweather,unclaimedluggageandtechniealproblems.ForBritishAirwaysstaff,awinningtelephonestyleisconsidercdvitalinhandlingthelargevolumeofcallsaboutbookingsandflighttimes.Theyaretrainedtoanswerquickly,withtheirname,jobtitleanda“weareheretohelp”attitude.Thecompanyhasinvestodheavilyininformationtechnologytomakesurethatinfomationisavailableinstantlyonscren.BritishAirwaysalsosaysitscustomercarepoliciesareappliedwithinthecompanyandstaffaretaughttoregardeachotherascustomersrequiringthehigheststandardsofservice.-7-\nCustomercareisobviouslyheretostayanditwouldbeafoolishcompanythatusedsloganssuchas"wedoasweplease”.Ontheotherhand,themorecustomersarepromised,thegreatertheriskofdisappointment.50.WecanlearnfromParagraph2that.A.complainingcustomersarehardtosatisfyB.unsatisfiedcustomersreceivebetterserviceC.SatisfiedcustomerscatchmoreattentionD.well-treatedcustomerspromotebusiness51.Thewritermentions“phonerage”(Paragraph3)toshowthat.A.customersoftenusephonestoexpresstheirangerB.peoplestillprefertobuygoodsonlineC.customercarebecomesmoreattentionD.customersrelyontheirphonestoobtainservices52.Whatdoesthewriterrecommendtocreatedelight?A.CallingcustomersregularlyB.Givinga“thankyou”note.C.DeliveringaquickerserviceD.Promisingmoregifts.53.Ifamanagershouldshowhisempathy(Paragraph6),whatwouldheprobablysay?A.“Iknowhowupsetyoumustbe.”B.“Iappreciateyourunderstanding.”C.“I’msorryforthedelay.”D.“Iknowit’sourfault.”54.Customerdelightisimportantforairlinesbecause.A.theirtelephonestyleremainsanchangedB.theyaremorelikelytomeetwithcomplaintsC.theservicescostthemalotofmoneyD.thepoliciescanbeappliedtotheirstaff55.Whichofthefollowingisconveyedinthisarticle?A.Face-to-faceservicecreatcscomfortablefeelingsamongcustomers.B.Companiesthatpromisemorewillnaturallyattractmorecustomers.C.Acompanyshouldpromiselessbutdomoreinacompetitivemarket.D.Customerdelightismoreimportantforairlinesthanforbanks.-7-\n【答案】DCCABC***********************************************************结束BThespaceshuttleColumbiaflaredandbrokeupintheskiesoverTexasonSaturday,February1,2022,killingthesevenastronautsonboardinwhatNASAandPresidentBushcalledatragedyfortheentirenation.NASAlaunchedaninvestigationintothedisasterandbegansearchingfortheastronauts'remains.Itsaidthatalthoughtherehadbeensomedatafailuresitwastooearlytonaildownaprecisecause.Thebreak-up,16minutesbeforetheshuttlewasduetolandatKennedySpaceCenterinFlorida,spreadpossiblytoxicdebris(有毒的残骸)overawideareaofTexasandneighboringstates.Dramatictelevisionimagesoftheshuttle'sdescentclearlyshowedseveralwhitetrails(痕迹)streakingthroughblueskiesaftertheshuttlesuddenlyfellapart.Itwasalmost17yearstothedaythattheChallengershuttleexplodedonJan.28,1986,killingallsevenastronautsonboard.Take-offandre-entryintoEarth'satmospherearethemostdangerouspartsofaspacemission.In42yearsofUS'humanspaceflight,therehadneverbeenanaccidentinthedescenttoEarthorlanding.Challengerexplodedjustaftertake-off.Rescueteamsscrambledtosearchfortheremainsofthecrew,whichincludedthefirstIsraelitoflyontheshuttle,formercombatpilotCol.IlanRamon.Therewerewarningsthatpartsofavast120-mile-longcorridorofdebriscouldbetoxicbecauseofpoisonousrocketpropellant(推进器)."Wearenotreadytoconfirmthatwehavefoundanyhumanremains,"NacogdochesCountySheriffThomasKerrssaid.Headdedthatamongtheroughly1,000callsreportingdebris,somepeoplesaidtheyfoundremainsofcrewmembers."TheColumbiaislost.Therearenosurvivors,…Theirmissionwasalmostcompleteandwelostthemsoclosetohome.…America'sspaceprogramwillgoon,"saidagrim-facedBushinamessagebroadcastontelevision,whichincludedcondolences（同情）tothefamiliesofthedeadastronauts.-7-\n6.Theword“descent”inthepassagemeans________.A.takingoffB.landingC.orbiting(绕轨运行)D.walkingdown7.WhichistrueoftheIsraeliastronautIlanRamon?A.HewasthefirstIsraeliastronauttoflyontheshuttle.B.HewasthefirstforeignastronauttoflyontheAmericanshuttle.C.Heusedtobeapassengerplanepilot.D.HewastheonlysurvivorintheColumbiadisaster.8.TheColumbiadisasterandtheChallengerdisasterweresimilarinthat________.A.thereweresevenastronautskilledonboardB.boththeshuttlesexplodedwhentheytookoffC.BoththeshuttlesexplodedwhentheywereabouttolandD.nohumanremainswerefound9.Whichofthefollowingiswrongaccordingtothenews?A.TheU.S.A.willgiveupthespaceprogrambecauseoftheaccident.B.NASAhasn’tfoundthecauseoftheColumbiadisaster.C.BeforetheColumbiadisaster,noshuttleshadexplodedinthecourseoflanding.D.Take-offandre-entryintoEarth'satmospherearethemostdangerouspartsofaspacemission.参考答案BAAA*********************************************************结束-7-
